support

Subscribe to all “support” posts via RSS or follow GitHub Changelog on Twitter to stay updated on everything we ship.

→ ~ cd github-changelog
→ ~/github-changelog|main git log main
showing all changes successfully

Deprecated in 2021, the GitHub Enterprise Support Portal will be turned off on 31st May, 2024.

The enterprise support portal at https://enterprise.githubsupport.com/ has been deprecated since November 1, 2021. However, it has continued to remain accessible to view past tickets. That is now changing. In order to streamline your support experience, we are going to turn the portal off and it will no longer be accessible after May 31st, 2024.

Action required: If you have used this portal to reference old tickets not available on support.github.com, we recommend that you copy any important information from those tickets to another location before the end of this month.

You must visit support.github.com with a support entitled account to open new support tickets about your GitHub enterprise cloud account.

See more

npm feedback is now available on GitHub Community

npm feedback is now available on GitHub Community. Previously feedback for npm took place on the npm feedback channel, which is going to be sunset as we migrate unresolved discussions.

External users should utilize the new npm category on GitHub Community to make suggestions to any part of npm, the cli, the registry, and the website. Users can vote and rank topics to voice their opinions and give support to existing items.

Please join us on GitHub Community to share your feedback on npm!

See more

GitHub Support Portal redesign: Toward a more personalized future

We’re excited to announce the launch of our redesigned Support Portal! Our aim is to enhance your support experience, and we’ve tailored the portal with your needs in mind.

The redesign focuses on increased user-friendliness, accessibility, and intuitive navigation, enabling us to provide you with more personalized content. This ensures you can quickly and easily find the answers you’re looking for.

Whether you have a question, an issue, or a suggestion, our Support Portal is designed to help you get the most out of our products and services.

Explore the new look at https://support.github.com and share your feedback with us!

transition between the old support portal to new

See more

Copilot in GitHub Support (GA)

We are excited to announce the GA release of Copilot in GitHub Support, a faster way to find answers to your GitHub-related questions! Copilot in GitHub Support is an AI-powered assistant that answers questions based on our official GitHub documentation.
It will help you get instant answers to some of your basic questions without needing to create a support ticket.

This tool is part of our ongoing efforts to make GitHub the best place for all developers to collaborate, innovate, and ship great software. We believe that Copilot in GitHub Support will enhance your experience and productivity.

We look forward to hearing from you and learning from your feedback. Try out Copilot in GitHub Support today!

See more

Support ticket priority for GitHub Enterprise

Support tickets created for GitHub Enterprise are assigned a priority based on the circumstances and impact of the issue.

Enterprise members with support entitlements were able to suggest the initial priority of a support ticket when contacting GitHub Support. To ensure that support requests are handled in order, and according to their circumstances and impact, GitHub Support will set the initial priority of all support tickets.

See more

GitHub Support Portal will now require login

About a month ago we announced that GitHub's Support Portal will soon require login.

Starting today, you will need to be signed-in to your GitHub account to access our Support portal. If you already have a GitHub account, please sign in as usual when accessing the Support Portal. If you don't have an account or are unable to sign in, we'll guide you through a simple email verification process.

We're excited about this change and confident that it will make your experience with GitHub Support more secure and personalized.

See more

GitHub Support Portal will soon require login

We're committed to continually improving your experience with GitHub Support, and part of that commitment involves enhancing the personalization of our services.

Starting December 8, you will need to be signed-in to your GitHub account to access our Support portal. This change will be rolled out gradually to ensure a smooth transition for all our customers. If you already have a GitHub account, please sign in as usual when accessing the Support Portal. If you don't have an account or are unable to sign in, we'll guide you through a simple email verification process.

We're excited about this change and confident that it will make your experience with GitHub Support more secure and personalized.

See more

Copilot in GitHub Support (Beta)

We are excited to announce the beta release of Copilot in GitHub Support, a faster way to find answers to your GitHub related questions! In August, we launched the Alpha to a limited number of randomly selected GitHub Enterprise Cloud customers. We have made lots of improvements to the experience since and are excited to welcome more customers into the new experience. Copilot in GitHub Support is now trained on the latest GitHub Enterprise Server documentation in addition to GitHub Enterprise Cloud documentation it was previously trained on.

Initially, we’re offering the Copilot experience to a limited number of randomly selected GitHub Enterprise customers. We hope to continue rolling out the experience to a wider audience over the coming months.

During the beta, GitHub will be reviewing answers provided and collecting feedback from participating customers to improve the accuracy.

Copilot in GitHub Support is part of our ongoing effort to make GitHub the best place for all developers to collaborate, innovate, and ship great software. We believe that Copilot in GitHub Support will enhance your experience and productivity.

We look forward to hearing from you and learning from your feedback.

See more

Copilot in GitHub Support (Alpha)

We are excited to announce the alpha release of Copilot in GitHub Support, a faster way to find answers to your GitHub related questions! Copilot in GitHub Support is an AI-powered assistant that answers questions based on our official GitHub Enterprise Cloud documentation.

Initially, we’re offering the Copilot experience to a limited number of randomly selected GitHub Enterprise Cloud customers. We hope to continue rolling out the experience to a wider audience over the coming months.

If your ticket is selected, you’ll be provided with an option to opt-in while creating your support ticket. During the alpha, GitHub will be reviewing answers provided and collecting feedback from participating customers to improve the accuracy.

Copilot in GitHub Support is part of our ongoing effort to make GitHub the best place for all developers to collaborate, innovate, and ship great software. We believe that Copilot in GitHub Support will enhance your experience and productivity.

We look forward to hearing from you and learning from your feedback.

See more

help.github.com will now take you to GitHub Support

A month ago we shared an update about the help.github.com URL. Starting today help.github.com will start redirecting to GitHub's Support Portal at support.github.com
Users should continue to use docs.github.com to reach GitHub Docs.

Any links starting with 'help.github.com/' will continue to work as expected.

See more