Skip to content

/ Blog

Try GitHub Copilot Attend GitHub Universe

AI & ML
- AI & ML
  Learn about artificial intelligence and machine learning across the GitHub ecosystem and the wider industry.
  - Generative AI
    Learn how to build with generative AI.
  - GitHub Copilot
    Change how you work with GitHub Copilot.
  - LLMs
    Everything developers need to know about LLMs.
  - Machine learning
    Machine learning tips, tricks, and best practices.
- How AI code generation works
  Explore the capabilities and benefits of AI code generation and how it can improve your developer experience.
  Learn more
Developer skills
- Developer skills
  Resources for developers to grow in their skills and careers.
  - Application development
    Insights and best practices for building apps.
  - Career growth
    Tips & tricks to grow as a professional developer.
  - GitHub
    Improve how you use GitHub at work.
  - GitHub Education
    Learn how to move into your first professional role.
  - Programming languages & frameworks
    Stay current on what’s new (or new again).
- Get started with GitHub documentation
  Learn how to start building, shipping, and maintaining software with GitHub.
  Learn more
Engineering
- Engineering
  Get an inside look at how we’re building the home for all developers.
  - Architecture & optimization
    Discover how we deliver a performant and highly available experience across the GitHub platform.
  - Engineering principles
    Explore best practices for building software at scale with a majority remote team.
  - Infrastructure
    Get a glimpse at the technology underlying the world’s leading AI-powered developer platform.
  - Platform security
    Learn how we build security into everything we do across the developer lifecycle.
  - User experience
    Find out what goes into making GitHub the home for all developers.
- How we use GitHub to be more productive, collaborative, and secure
  Our engineering and security teams do some incredible work. Let’s take a look at how we use GitHub to be more productive, build collaboratively, and shift security left.
  Learn more
Enterprise software
- Enterprise software
  Explore how to write, build, and deploy enterprise software at scale.
  - Automation
    Automating your way to faster and more secure ships.
  - CI/CD
    Guides on continuous integration and delivery.
  - Collaboration
    Tips, tools, and tricks to improve developer collaboration.
  - DevOps
    DevOps resources for enterprise engineering teams.
  - DevSecOps
    How to integrate security into the SDLC.
  - Governance & compliance
    Ensuring your builds stay clean.
- How enterprise engineering teams can successfully adopt AI
  Learn how to bring AI to your engineering teams and maximize the value that you get from it.
  Learn more
News & insights
- News & insights
  Keep up with what’s new and notable from inside GitHub.
  - Company news
    An inside look at news and product updates from GitHub.
  - Product
    The latest on GitHub’s platform, products, and tools.
  - Octoverse
    Insights into the state of open source on GitHub.
  - Policy
    The latest policy and regulatory changes in software.
  - Research
    Data-driven insights around the developer ecosystem.
  - The library
    Older news and updates from GitHub.
- Unlocking the power of unstructured data with RAG
  Learn how to use retrieval-augmented generation (RAG) to capture more insights.
  Learn more
Open Source
- Open Source
  Everything open source on GitHub.
  - Git
    The latest Git updates.
  - Maintainers
    Spotlighting open source maintainers.
  - Social impact
    How open source is driving positive change.
  - Gaming
    Explore open source games on GitHub.
- An introduction to innersource
  Organizations worldwide are incorporating open source methodologies into the way they build and ship their own software.
  Learn more
Security
- Security
  Stay up to date on everything security.
  - Application security
    Application security, explained.
  - Supply chain security
    Demystifying supply chain security.
  - Vulnerability research
    Updates from the GitHub Security Lab.
  - Web application security
    Helpful tips on securing web applications.
- The enterprise guide to AI-powered DevSecOps
  Learn about core challenges in DevSecOps, and how you can start addressing them with AI and automation.
  Learn more

Categories

AI & ML
- AI & ML
  Learn about artificial intelligence and machine learning across the GitHub ecosystem and the wider industry.
  - Generative AI
    Learn how to build with generative AI.
  - GitHub Copilot
    Change how you work with GitHub Copilot.
  - LLMs
    Everything developers need to know about LLMs.
  - Machine learning
    Machine learning tips, tricks, and best practices.
- How AI code generation works
  Explore the capabilities and benefits of AI code generation and how it can improve your developer experience.
  Learn more
Developer skills
- Developer skills
  Resources for developers to grow in their skills and careers.
  - Application development
    Insights and best practices for building apps.
  - Career growth
    Tips & tricks to grow as a professional developer.
  - GitHub
    Improve how you use GitHub at work.
  - GitHub Education
    Learn how to move into your first professional role.
  - Programming languages & frameworks
    Stay current on what’s new (or new again).
- Get started with GitHub documentation
  Learn how to start building, shipping, and maintaining software with GitHub.
  Learn more
Engineering
- Engineering
  Get an inside look at how we’re building the home for all developers.
  - Architecture & optimization
    Discover how we deliver a performant and highly available experience across the GitHub platform.
  - Engineering principles
    Explore best practices for building software at scale with a majority remote team.
  - Infrastructure
    Get a glimpse at the technology underlying the world’s leading AI-powered developer platform.
  - Platform security
    Learn how we build security into everything we do across the developer lifecycle.
  - User experience
    Find out what goes into making GitHub the home for all developers.
- How we use GitHub to be more productive, collaborative, and secure
  Our engineering and security teams do some incredible work. Let’s take a look at how we use GitHub to be more productive, build collaboratively, and shift security left.
  Learn more
Enterprise software
- Enterprise software
  Explore how to write, build, and deploy enterprise software at scale.
  - Automation
    Automating your way to faster and more secure ships.
  - CI/CD
    Guides on continuous integration and delivery.
  - Collaboration
    Tips, tools, and tricks to improve developer collaboration.
  - DevOps
    DevOps resources for enterprise engineering teams.
  - DevSecOps
    How to integrate security into the SDLC.
  - Governance & compliance
    Ensuring your builds stay clean.
- How enterprise engineering teams can successfully adopt AI
  Learn how to bring AI to your engineering teams and maximize the value that you get from it.
  Learn more
News & insights
- News & insights
  Keep up with what’s new and notable from inside GitHub.
  - Company news
    An inside look at news and product updates from GitHub.
  - Product
    The latest on GitHub’s platform, products, and tools.
  - Octoverse
    Insights into the state of open source on GitHub.
  - Policy
    The latest policy and regulatory changes in software.
  - Research
    Data-driven insights around the developer ecosystem.
  - The library
    Older news and updates from GitHub.
- Unlocking the power of unstructured data with RAG
  Learn how to use retrieval-augmented generation (RAG) to capture more insights.
  Learn more
Open Source
- Open Source
  Everything open source on GitHub.
  - Git
    The latest Git updates.
  - Maintainers
    Spotlighting open source maintainers.
  - Social impact
    How open source is driving positive change.
  - Gaming
    Explore open source games on GitHub.
- An introduction to innersource
  Organizations worldwide are incorporating open source methodologies into the way they build and ship their own software.
  Learn more
Security
- Security
  Stay up to date on everything security.
  - Application security
    Application security, explained.
  - Supply chain security
    Demystifying supply chain security.
  - Vulnerability research
    Updates from the GitHub Security Lab.
  - Web application security
    Helpful tips on securing web applications.
- The enterprise guide to AI-powered DevSecOps
  Learn about core challenges in DevSecOps, and how you can start addressing them with AI and automation.
  Learn more

Attend GitHub Universe Try GitHub Copilot

Home / News & insights / The library

Introducing the new Premium Support

Introducing our new, improved Premium Support offering, available for teams using Business Cloud and Enterprise.

Gagan Sandhu·@gagansandhu1980

September 17, 2018 | Updated February 4, 2022

| 1 minutes

Share:

Whether you use GitHub independently or with a team, we are proud to offer unparalleled support to everyone in our community. Over time we’ve learned that some teams require around-the-clock care and peace of mind that extend beyond our standard support offering. For these customers, we introduced Premium Support at last year’s Universe. Today we’re building on our initial launch and announcing an improved Premium Support program featuring two new plans: Premium and Premium Plus.

Both plans include:

24/7 web and phone support
Priority ticket handling
Guaranteed initial response times (30 minutes for urgent, four hours for high priority)
Access to Premium Content
Scheduled health checks

Premium Plus also includes:

Named Technical Support Account Manager
Monthly administration support hours
One virtual training class on Git and GitHub best practices

View the new Premium Support program, or contact us to learn more.

Written by

Related posts

Explore the best of GitHub Universe: 9 spaces built to spark creativity, connection, and joy

See what’s happening at Universe 2025, from experimental dev tools and career coaching to community-powered spaces. Save $400 on your pass with Early Bird pricing.

News & insights

Agents panel: Launch Copilot coding agent tasks anywhere on GitHub

Delegate coding tasks to Copilot and track progress wherever you are on GitHub. Copilot works in the background, creates a pull request, and tags you for review when finished.

News & insights

Q1 2025 Innovation Graph update: Bar chart races, data visualization on the rise, and key research

Discover the latest trends and insights on public software development activity on GitHub with the quarterly release of data for the Innovation Graph, updated through March 2025.