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  Learn more
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  - Architecture & optimization
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  - Engineering principles
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  - Infrastructure
    Get a glimpse at the technology underlying the world’s leading AI-powered developer platform.
  - Platform security
    Learn how we build security into everything we do across the developer lifecycle.
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    Find out what goes into making GitHub the home for all developers.
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Home / News & insights / The library

Introducing the new Premium Support

Introducing our new, improved Premium Support offering, available for teams using Business Cloud and Enterprise.

Gagan Sandhu·@gagansandhu1980

September 17, 2018 | Updated February 4, 2022

| 1 minutes

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Whether you use GitHub independently or with a team, we are proud to offer unparalleled support to everyone in our community. Over time we’ve learned that some teams require around-the-clock care and peace of mind that extend beyond our standard support offering. For these customers, we introduced Premium Support at last year’s Universe. Today we’re building on our initial launch and announcing an improved Premium Support program featuring two new plans: Premium and Premium Plus.

Both plans include:

24/7 web and phone support
Priority ticket handling
Guaranteed initial response times (30 minutes for urgent, four hours for high priority)
Access to Premium Content
Scheduled health checks

Premium Plus also includes:

Named Technical Support Account Manager
Monthly administration support hours
One virtual training class on Git and GitHub best practices

View the new Premium Support program, or contact us to learn more.

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