Double Billing Receipts
If you received two email receipts tonight it’s because we accidentally billed you twice. That said, the second charge has already been voided. In the craziness of migrating hosts we…
If you received two email receipts tonight it’s because we accidentally billed you twice. That said, the second charge has already been voided.
In the craziness of migrating hosts we forgot to turn off the cron jobs on our Engine Yard slices. One of those was our nightly billing job so it ran once on EY and again on Rackspace. Fortunately our payment processor, Braintree, has a great API that allowed me to grab all of the customers that were billed twice this morning and void the second charge in about 10 lines of ruby.
This is particularly embarrassing for me, because it could have been easily avoided, but I wanted to be totally honest about what happened and let you know that we took care of it.
Now let’s all get back and enjoy crazy-fast GitHub!!
Written by
Related posts
GitHub availability report: May 2026
In May, we experienced nine incidents that resulted in degraded performance across GitHub services.
GitHub Universe is back: All together now, in the agentic era
GitHub Universe is back: returning to the historic Fort Mason Center in San Francisco on October 28–29, 2026.
GitHub Copilot app: The agent-native desktop experience
At Microsoft Build 2026, GitHub introduced new tools, updates, and surfaces so agents can work the way you already work.