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SUPPORT file support

You write software so that others can use it, but no software is perfect, and sometimes users have questions or run into trouble. To better direct users to dedicated support…

·@benbalter
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You write software so that others can use it, but no software is perfect, and sometimes users have questions or run into trouble. To better direct users to dedicated support channels, you can now describe your project’s support resources in a SUPPORT file.

SUPPORT files work just like CONTRIBUTING files. They can live in your repository root, .github/, or docs/ folder, and will be displayed throughout GitHub such as above the new issue form:

screenshot of the pre-issue SUPPORT file prompt

Instead of describing how to contribute to the project like CONTRIBUTING files do, SUPPORT files can be used to direct users to dedicated support resources, such as community forums, FAQ documents, or corporate support channels.

For more information, see the SUPPORT file documentation, and of course, you can always contact GitHub Support if you have any questions.

Written by

Ben Balter

Ben Balter

@benbalter

Ben Balter is Chief of Staff for Security at GitHub, the world’s largest software development platform. Previously, as a Staff Technical Program manager for Enterprise and Compliance, Ben managed GitHub’s on-premises and SaaS enterprise offerings, and as the Senior Product Manager overseeing the platform’s Trust and Safety efforts, Ben shipped more than 500 features in support of community management, privacy, compliance, content moderation, product security, platform health, and open source workflows to ensure the GitHub community and platform remained safe, secure, and welcoming for all software developers. Before joining GitHub’s Product team, Ben served as GitHub’s Government Evangelist, leading the efforts to encourage more than 2,000 government organizations across 75 countries to adopt open source philosophies for code, data, and policy development.

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