Revenge of the double billing
As I’m sure you’re aware, Monday morning’s billing batch processed twice. As soon as we realized this we ran a batch to void the duplicate transactions. We thought this solved…
As I’m sure you’re aware, Monday morning’s billing batch processed twice. As soon as we realized this we ran a batch to void the duplicate transactions. We thought this solved the issue, but we were wrong.
Today I got a report that a user’s card was in fact billed twice. Upon further investigation it appears our void batch missed a small handful of users. Specifically, users whose card had declined in a previous batch and were being retried did not have the duplicate charge voided. I have gone through each of these customers by hand and refunded the duplicate transactions.
I’d like to urge everyone who received receipt emails on Monday to double-check with your bank that only one charge has processed through. If the duplicate did post, please don’t hesitate to contact support so I can ensure that a refund has been issued.
I can’t apologize enough for this, we’re really sorry folks.
Written by
Related posts
GitHub Availability Report: August 2025
In August, we experienced three incidents that resulted in degraded performance across GitHub services.
Your guide to GitHub Universe 2025: The schedule just launched!
Create your own agenda of favorites, sign up for one-on-on mentoring sessions, and register if you haven’t already. We’ll see you there!
Explore the best of GitHub Universe: 9 spaces built to spark creativity, connection, and joy
See what’s happening at Universe 2025, from experimental dev tools and career coaching to community-powered spaces. Save $400 on your pass with Early Bird pricing.