We have streamlined our account recovery flow to help us verify your identity in the instance you lose access to your two-factor authentication (2FA) device and get locked out of your npm account.
If you lose access to your 2FA device and your recovery codes, you can now sign in to your npm account using your username and password and then request an account recovery. You will be asked to fill the form as shown below. We recommend you provide as much information as possible when requesting an account recovery.
Read more about how you can recover your 2FA enabled accounts here.
Note: The new account recovery flow tries to gather and map information about your identity such that our support team can address your request sooner. Since there is a manual review in place, this recovery process will take few days to complete. We recommend our users generate and keep a copy of their recovery code to be used as the primary recovery option and avoid getting locked out of your account for a prolonged period of time.