SUPPORT file support

Image of Ben Balter

You write software so that others can use it, but no software is perfect, and sometimes users have questions or run into trouble. To better direct users to dedicated support channels, you can now describe your project’s support resources in a SUPPORT file.

SUPPORT files work just like CONTRIBUTING files. They can live in your repository root, .github/, or docs/ folder, and will be displayed throughout GitHub such as above the new issue form:

screenshot of the pre-issue SUPPORT file prompt

Instead of describing how to contribute to the project like CONTRIBUTING files do, SUPPORT files can be used to direct users to dedicated support resources, such as community forums, FAQ documents, or corporate support channels.

For more information, see the SUPPORT file documentation, and of course, you can always contact GitHub Support if you have any questions.