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We had an outage this morning from 06:32 to 07:42 PDT. One of the file servers experienced an unusually high load that caused the heartbeat monitor on that file server…
We had an outage this morning from 06:32 to 07:42 PDT. One of the file servers experienced an unusually high load that caused the heartbeat monitor on that file server pair to behave abnormally and confuse the dynamic hostname that points to the active file server in the pair. This in turn caused the frontends to start timing out and resulted in their removal from the load balancer. Here is what we intend to do to prevent this from happening in the future:
We apologize for the downtime and any inconvenience it may have caused. Thank you for your patience and understanding as we continue to refine our Rackspace setup and deal with unanticipated events.