
The next step for LGTM.com: GitHub code scanning!
Today, GitHub code scanning has all of LGTM.com’s key features—and more! The time has therefore come to announce the plan for the gradual deprecation of LGTM.com.
As I'm sure you're aware, Monday morning's billing batch processed twice. As soon as we realized this we ran a batch to void the duplicate transactions. We thought this solved…
As I’m sure you’re aware, Monday morning’s billing batch processed twice. As soon as we realized this we ran a batch to void the duplicate transactions. We thought this solved the issue, but we were wrong.
Today I got a report that a user’s card was in fact billed twice. Upon further investigation it appears our void batch missed a small handful of users. Specifically, users whose card had declined in a previous batch and were being retried did not have the duplicate charge voided. I have gone through each of these customers by hand and refunded the duplicate transactions.
I’d like to urge everyone who received receipt emails on Monday to double-check with your bank that only one charge has processed through. If the duplicate did post, please don’t hesitate to contact support so I can ensure that a refund has been issued.
I can’t apologize enough for this, we’re really sorry folks.