Double Billing Receipts
If you received two email receipts tonight it’s because we accidentally billed you twice. That said, the second charge has already been voided. In the craziness of migrating hosts we…
If you received two email receipts tonight it’s because we accidentally billed you twice. That said, the second charge has already been voided.
In the craziness of migrating hosts we forgot to turn off the cron jobs on our Engine Yard slices. One of those was our nightly billing job so it ran once on EY and again on Rackspace. Fortunately our payment processor, Braintree, has a great API that allowed me to grab all of the customers that were billed twice this morning and void the second charge in about 10 lines of ruby.
This is particularly embarrassing for me, because it could have been easily avoided, but I wanted to be totally honest about what happened and let you know that we took care of it.
Now let’s all get back and enjoy crazy-fast GitHub!!
Written by
Related posts
GitHub Availability Report: August 2025
In August, we experienced three incidents that resulted in degraded performance across GitHub services.
Your guide to GitHub Universe 2025: The schedule just launched!
Create your own agenda of favorites, sign up for one-on-on mentoring sessions, and register if you haven’t already. We’ll see you there!
Explore the best of GitHub Universe: 9 spaces built to spark creativity, connection, and joy
See what’s happening at Universe 2025, from experimental dev tools and career coaching to community-powered spaces. Save $400 on your pass with Early Bird pricing.